Terms and conditions

Welcome to Nembis Electronics Repair!

These terms and conditions outline the rules and regulations for the use of Nembis LLC's Website, located at https://nembis.net.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Nembis Electronics Repair if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Nembis Electronics Repair, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Nembis LLC and/or its licensors own the intellectual property rights for all material on Nembis Electronics Repair. All intellectual property rights are reserved. You may access this from Nembis Electronics Repair for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from Nembis Electronics Repair
Sell, rent, or sub-license material from Nembis Electronics Repair
Reproduce, duplicate or copy material from Nembis Electronics Repair
Redistribute content from Nembis Electronics Repair

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Nembis LLC does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Nembis LLC, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Nembis LLC shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Nembis LLC reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Nembis LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Nembis LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Nembis LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Nembis LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Service Terms and Conditions

You are agreeing to these terms:
Electronic Repair Risks
Electronic repairs can be unpredictable. There is a risk that your device may be beyond repair or may be permanently damaged during the repair process. This is especially true for liquid damage devices, where components can short circuit, oxidize, corrode, and rust over time.

In addition, repairs on devices with glued-on screens, such as iPads, involve prying the screen to access internal components. This can be a delicate process, and there is a risk that the screen may crack or break. We are highly experienced and the risk of screen breaking is minimal, but it is still a possibility.

Finally, touch ID / Face ID on Apple devices may fail during repair and become unusable. This is not common, but it can happen depending on the device condition.

Estimation Disclaimer
We strive to be as thorough as possible when providing estimates, but we cannot guarantee that our estimates are all-inclusive or final. It is often difficult or impossible to identify every problem affecting a device until some work is performed. As a result, our estimates may evolve or change during the course of servicing your device.

If our technicians need to update the estimate, we will let you know as soon as possible. Any changes to the estimate must be approved by you before we move on with any work. Our initial estimate will always remain valid within the scope of the services it was originally attached to. However, we may advise you that the original service may have become unnecessary or unlikely to resolve the issue.

The estimate is based on the information you have provided us. If you have any additional information that may affect the estimate, please let us know. The estimate does not include any additional costs that may be incurred, such as shipping or taxes. The estimate is valid for a certain period of time. If you do not approve the estimate within that time period, it may no longer be valid.

Limited Warranty
We offer a 90 day warranty on all repairs. If for any reason an issue from the original work order recurs within 90 days, we will perform the service again at no extra charge. All parts used to service your device is also guaranteed for 90 days from the date of the service. The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.

Warranty Exclusions
- We do not offer warranties or guarantees, explicit or implicit, on any of the following:
- Any service using parts not purchased by Nembis LLC
- Any software issues, including virus removal, Operating system installation
- New or pre-existing symptoms/issues not directly tied to the original service within the 90 day warranty period
- Installing new hardware or modifying existing hardware in the 90 day warranty period

Limited Shop Warranty Recurrence of original symptoms or issues caused by user error or negligence in the 30 day guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware), voids the Nembis LLC Limited Shop Warranty

NOTE: If your device is physically tampered with or damaged within the warranty period, the Nembis LLC Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at time of original repair, attempts to open or modify the device, using non original charging cables to charge your device, or any other action, accidental or intentional, that could cause our repair to fail.

Some services performed by Nembis LLC may void your manufacturer's warranty. By accepting service from Nembis LLC, you understand and agree that we are not held liable for voiding your device manufacturers warranty.

Warranty Repairs
If your device malfunctions or fails within 90 days from the time that you received the device, we will perform the repair again at no extra cost to you. The issue must be related to the original work order. If the issue is unrelated, you will be notified about repair cost before we move forward with the repair. No refunds are issued before we attempt the repair again so we can verify the validity of the claim. Refunds are only issued if we are not able to fix your device minus the repair attempt fee and return shipping. See repair attempt fee section of our terms for more details.. If your device qualifies for the warranty repair, you are responsible for shipping the device back to us and we will cover return shipping.

Estimate and Repair Time
We pride ourselves on the speed of our repairs, however many of the factors that determine the length of your repair are beyond our control. As such, we will attempt to service your device as soon as possible in the order it was received. Many of our repairs are completed in 1-48 hours, however we offer no guarantees of how long the service will take. Any references to service times on our website or in promotional materials are our best estimates based on previous experience and are not meant to represent an exact time frame or offer any guarantees of service time.

Replacement Parts Procedure
If a service requires parts to complete, we will contact and inform you of the need prior to ordering any parts. We will explain the part needed, why it’s necessary, any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is a best guess and is not intended to guarantee arrival by a specific time. If you would like to hold on to your device until parts come in, a non-refundable deposit of 50% of the cost of the ordered parts will be required. Nembis LLC will generally not use parts not purchased by Nembis LLC. This is due to our inability to verify that the parts are functional and will provide a good fit for your device. Any replacement parts not supplied by Nembis LLC are not covered by any kind of warranty or guarantee except as might be provided by the part manufacturer. By providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by the Nembis LLC Limited Shop Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.

Repair Attempt Fee
We charge a repair attempt fee for most devices that involve motherboard repairs, data recovery, or devices that had prior repair attempts. This fee is to cover the time spent working on your device, even if the repair is unsuccessful or data recovery is not possible. The repair attempt fee ranges from $30 to $60, depending on the complexity of the repair. If you are not sure whether your device will be subject to a repair attempt fee, please ask our technicians.

Here are some examples of devices that may be subject to a repair attempt fee:
-Devices with water damage
-Devices with physical damage, such as a cracked screen
-Devices that have been previously repaired
-Devices that are very old or outdated
If you are concerned about the repair attempt fee, please talk to our technicians before we begin working on your device. We understand that this fee may be inconvenient, but it is necessary to cover the costs of our time and materials. We appreciate your understanding.

Data
Nembis LLC does not guarantee the security or safety of your data. While we take every precaution possible to make sure the integrity of your data is unaffected, we cannot assume liability for any lost data as a result of services performed by Nembis LLC. If we are aware that a procedure may result in loss of data, we will inform you of the possibility, what data may be affected, and will offer to back your data up at an additional cost. However, due to the complex nature of electronic devices, we cannot in advance predict what may happen to your data in every situation. We strongly encourage you to back up any important files and documents before you drop off or mail in your device for service.

Pickup time limit and storage
Due to our limited storage capacity, Nembis LLC will hold onto devices for a maximum of 60 days (Unless an exception is granted) If you do not pickup your device within those 60 days, Nembis LLC reserves the right to recycle and resell your device. Nembis LLC cannot guarantee that your equipment will not be discarded after the 60 day period. So it is important that you pick up your device or make arrangements with Nembis LLC to store your device. If you need longer than 60 days, you will be charged a storage fee of 30$ a month.

By letting Nembis LLC repair your device, you are agreeing to the terms mentioned here and understand the risks involved. You also acknowledge that Nembis LLC will not be held responsible for any damage your device sustains or Data loss as a result of the repair. If your device powers on, we highly recommend that you backup your data before you drop-off, mail-in, or have your device picked up by an employee of Nembis LLC.